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Frequently Asked Questions

Answers to Your Questions

HOMELINK provides a variety of services, so don’t worry if you have questions about the services we offer or the ways we can help connect community-based providers with patients who need the services they offer. To learn more about who we are, how we do business and how we use our knowledge of the industry to help patients and providers, browse through our frequently asked questions.

What if an employee from my company quits? Do they still have access to the Online Claim Status site?

Yes. You will need to contact HOMELINK immediately to have that employees account disabled.

What if I forget my password?

Click the 'Forgot Your Password?' link on the sign-in page. You will need to supply your HOMELINK provider number and your e-mail address and your password will be e-mailed directly to you.

Is the information on this site secure?

Yes. This site is protected with a 128-bit certificate through GeoTrust. You can view this information by clicking on the padlock in the lower right hand corner.

Do I have to put the letter in front of my HOMELINK provider number when I sign-in?

Yes.

What if I do not know my HOMELINK provider number?

Your VGM HOMELINK provider number is listed on every order confirmation that you have received from HOMELINK (at the top under the HOMELINK order number).

If you do not have an order confirmation handy you may call HOMELINK (888-820-0355 option #1.) An associate will then verify your information and send your VGM HOMELINK provider number to you.


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