Lorna D. from MHBP emailed Teri S. and wanted to let us know how much she appreciated Teresa J.'s work on an oxygen order. Patient was Jeanine B. and patient needed portable oxygen and replacement supplies for the concentrator. Lorna said that Teresa came in early this morning to call on this and get the order completed. Vendor was closed on 12-31-03 so order had to wait until the next working day. Lorna said Teresa was pleasant to work with on this order.

Pete B. from Zurich e-mailed compliments to Kelly R. saying, "I really do appreciate you and what you do to make my job easier." Good job, Kelly!

Joan M., First Health Case Manager, complimented Deb H. on doing an excellent job with a particular case, and said Deb does her job very well! Good job, Deb!

Rachel L., case manager and social worker at a hospital, gave compliments to Jo P.. She said Jo was so helpful on a sticky situation. She said Jo went above and beyond to make things work out smoothly, and she really stepped up to the plate to help her out! Good job, Jo!

We took a referral from Charlene at First Health on 5/22 @ 4:28p.m. The order was given to Missy S. to set up, and she did just that by 4:48 p.m.! Charlene called to say she is so appreciative of Missy's quick attention to this order because the patient was in a lot of pain and needed the brace ASAP. Charlene called us back to say what a great job Missy did on the order and that Missy is "marvelous". Great job!

I received a voice mail from Joan M.. First Health case manager. Joan wanted to let me know that she has been working with Rachel R. on an order for supplies for a patient. This patient gets a year's worth of supplies and they are mailed to him in Chile. Joan said she appreciates all of Rachel's hard work, professionalism and thoroughness on this patent.

Jessie M. received the following note from Kristin at Guardian: "I really do appreciate your patience in sorting out these files and thank you for going very much above and beyond to help me. You have shown me that customers service truly is your top priority.

Deb Y. took a call from Colleen at Guardian. She had a nursing referral and a CPAP order and wanted a one-stop shop kind of thing. She asked for April M. because she wanted the "Best in the West" PCC!!

We had a conference call this morning with FARA, during which, Regina E., one of the case managers, had very positive things to say about Arren A.'s professionalism and eagerness to help her with her patient's needs. Thanks so much for delivering quality-focused cost-efficient Homelink services to this important client. This certainly defines us as a "Case Managers best friend."
- Sherry G.

Teri S. received this voicemail from Pat S., First Health case manager: "Deb H. is a terrific gal and I am very pleased to work with her. Deb has enthusiasm for her work & it shows in her excellent customer service. She is always helpful, congenial, responsive, and prompt with updates for nursing orders. Deb is a definite credit to your organization."

Kim M. received a compliment from Case Manger, Carolyn M., with Liberty Mutual. She thanked Kim for all the extra time she put in on the patient James Y.. Carolyn said this was her first time using Homelink, but it will not be the last.
- Jen A./Holly H.

Teri S. received an email from Lorna D., a nurse at Mail Handlers. She said she wanted to give a big kudos to Tiffany K.& Jason S. for their patience and perseverance on two difficult cases they worked on. Lorna said it makes her life a little easier!
- Teri S., Annex

"If Ms. Sherry G. is any indication of that which Homelink currently brings to the case management table, then you will definitely bring forth a product that one is proud to partner with in their time of need. I recognize, and have shared with Ms. G., the honest experiences of many of our members with Homelink over the past few years. Clearly the trials and tribulations of a very competitive and ever-changing health industry make one's efforts challenging at best. With the kind of talent that Ms. G. has shown, you will again become a dependable resource to the case management community."
- Ellen F., President, CMSNCA

"I was introduced to HOMELINK while working on a catastrophic comp case. It was a very complicated case, and in my business, I don't have time to reinvent the wheel over and over again. When I find something that works, I keep coming back."
    " That's basically what happened. Sara B. was the first person I worked with. The case went on and on: the young woman is a paraplegic. I'd make one phone call, it all worked, and that was it."
    " As time went on, I learned that HOMELINK was going to be at Medtrade in Orlando, where I was attending the Life Care Planners Conference. We all got to meet, which was great fun. When Sara had a baby, I had to send her a complete Florida Gator ensemble. Over time, we became friends."
     " Now I work a lot with Teri S.. She is such as exceptional person, I can call her with anything. She is marvelous. I know she does a lot of training (of HOMELINK staff) now, but once I find somebody I can work with, that's it. That's a really good example of customer service. Teri has another job now, but I want to work with her and she's continued to accommodate me. I went through withdrawal when Sara moved (to another position with HOMELINK), and she was smart enough not to give me her extension."
    " Everybody has been marvelous. I was real antsy as managed care came into Florida. I was all over the place with Teri saying "You've got to get here." I was being directed by other carriers to use other dealers, and I wasn't a happy camper. Now, people are more familiar with HOMELINK, which will rise to the top. They're the professional people who know what they're doing."
     "Recently, I had the case from hell, they made me use Brand X and I was berserk. I reinvented everything five times. It was a nightmare."
- Colleen B., executive case manager, Concentra Integrated Services